ShipHero experienced a minor incident on November 27, 2023 affecting Label Printing, lasting 2h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Label Printing
Update timeline
- identified Nov 27, 2023, 05:35 PM UTC
FedEx has a performance issue therefore printing or quoting FedEx as well as cheapest are slow. We have contacted FedEx seeking a resolution time.
- resolved Nov 27, 2023, 07:40 PM UTC
Almost all FedEx transactions are succeeding now so we are closing status. We continue to monitor carrier performance as always.