ShipHero incident

Dashboard & Shipping can't authenticate

Notice Resolved View vendor source →

ShipHero experienced a notice incident on May 3, 2024 affecting ShipHero Mobile App and ShipHero Dashboard and 1 more component, lasting 17m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2024, 08:15 PM UTC
Resolved
May 03, 2024, 08:33 PM UTC
Duration
17m
Detected by Pingoru
May 03, 2024, 08:15 PM UTC

Affected components

ShipHero Mobile AppShipHero DashboardShipHero Authentication

Update timeline

  1. investigating May 03, 2024, 08:15 PM UTC

    Several systems are impacted, we believe it's related to our authentication systems and are working with our provider to bring things back up.

  2. identified May 03, 2024, 08:19 PM UTC

    We've isolated the issue, it's recovering, most new log ins should succeed.

  3. monitoring May 03, 2024, 08:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 03, 2024, 08:33 PM UTC

    This incident has been resolved.