ShipHero experienced a notice incident on May 22, 2024 affecting Label Printing, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Label Printing
Update timeline
- identified May 22, 2024, 04:31 PM UTC
Shippo's label printing API has been down since 12:02 EST, so no Shippo labels can be generated from ShipHero. If you need to continue shipping while rate-shopping, you can temporarily disable Shippo from your carrier settings page. We'll continue to monitor and update when Shippo resolves the issue. You can track it directly from Shippo in their status page: https://status.goshippo.com/
- monitoring May 22, 2024, 05:14 PM UTC
The issue seems mostly resolved, we'll continue monitoring.
- resolved May 22, 2024, 05:28 PM UTC
This incident has been resolved.