ShipHero experienced a major incident on October 5, 2024 affecting Label Printing, lasting 2h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Label Printing
Update timeline
- identified Oct 05, 2024, 04:01 PM UTC
FedEx labels are not generating. This seems to be because last night FedEx turned off access to the API we were using for address validation. We've contacted FedEx and are also looking at how to bypass from our end.
- identified Oct 05, 2024, 05:47 PM UTC
We have spoken to the correct people at FedEx and they are working on finding a resolution. We will update here as soon as we get an update.
- resolved Oct 05, 2024, 06:02 PM UTC
FedEx service is now restored.