ShipHero incident

UPS quoting prices without discounts for some customers

Minor Resolved View vendor source →

ShipHero experienced a minor incident on October 24, 2024 affecting Label Printing, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 04:44 PM UTC
Resolved
Oct 24, 2024, 07:57 PM UTC
Duration
3h 12m
Detected by Pingoru
Oct 24, 2024, 04:44 PM UTC

Affected components

Label Printing

Update timeline

  1. identified Oct 24, 2024, 04:44 PM UTC

    UPS’s API is returning rates without discounts for some customers. This is occurring across shipping platforms and is related to an incident on the UPS side. Shipped orders will be billed at the correct amount with discount so you can continue to use UPS. Just be aware, the rates will show incorrectly in some cases

  2. monitoring Oct 24, 2024, 05:42 PM UTC

    UPS reports the issue is fixed. We're monitoring.

  3. resolved Oct 24, 2024, 07:57 PM UTC

    This incident has been resolved.