ShipHero experienced a minor incident on November 14, 2024 affecting Label Printing, lasting 46m. The incident has been resolved; the full update timeline is below.
Affected components
Label Printing
Update timeline
- investigating Nov 14, 2024, 05:29 PM UTC
We're investigating an infrastructure issue causing intermittent 500 errors when loading pages as well as a response of "there was an error printing label" on some label generation requests. We'll update as soon as rectified.
- monitoring Nov 14, 2024, 06:00 PM UTC
We've fixed the underlying issue and the system is stable again. We will continue to monitor closely.
- resolved Nov 14, 2024, 06:15 PM UTC
This incident has been resolved.