SheerID incident

Service disruption: increased verification latency and reporting issues

Minor Resolved View vendor source →

SheerID experienced a minor incident on June 12, 2025 affecting API and MySheerID and 1 more component, lasting 20h 32m. The incident has been resolved; the full update timeline is below.

Started
Jun 12, 2025, 07:20 PM UTC
Resolved
Jun 13, 2025, 03:53 PM UTC
Duration
20h 32m
Detected by Pingoru
Jun 12, 2025, 07:20 PM UTC

Affected components

APIMySheerIDReportingStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs

Update timeline

  1. investigating Jun 12, 2025, 07:20 PM UTC

    A service provider is experiencing outages that may impact SheerID verification latency, reporting within MySheerID, and potentially other services. This incident is being closely monitored for resolution.

  2. resolved Jun 13, 2025, 03:53 PM UTC

    This incident has been resolved. All SheerID features and services have returned to normal functionality.