SheerID experienced a minor incident on May 30, 2023 affecting Student programs, lasting 7m. The incident has been resolved; the full update timeline is below.
Affected components
Student programs
Update timeline
- investigating May 30, 2023, 04:57 PM UTC
A data source supporting Student Segments is experiencing issues. All other services, including our document review service and other data providers, will be performing as expected.
- identified May 30, 2023, 04:57 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 30, 2023, 05:04 PM UTC
This incident has been resolved.