SheerID incident

Service provider disruption

Critical Resolved View vendor source →

SheerID experienced a critical incident on June 13, 2023 affecting API and MySheerID, lasting 36m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 08:28 PM UTC
Resolved
Jun 13, 2023, 09:04 PM UTC
Duration
36m
Detected by Pingoru
Jun 13, 2023, 08:28 PM UTC

Affected components

APIMySheerID

Update timeline

  1. identified Jun 13, 2023, 08:28 PM UTC

    A Cloud Platform service provider is experiencing Increased Error Rates and Latencies, causing disruption to services and possible outages with SheerID services.

  2. resolved Jun 13, 2023, 09:04 PM UTC

    This incident has been resolved.