SheerID incident

Increased API latency

Minor Resolved View vendor source →

SheerID experienced a minor incident on November 1, 2023 affecting API and Student programs and 1 more component, lasting 1h 36m. The incident has been resolved; the full update timeline is below.

Started
Nov 01, 2023, 07:30 AM UTC
Resolved
Nov 01, 2023, 09:07 AM UTC
Duration
1h 36m
Detected by Pingoru
Nov 01, 2023, 07:30 AM UTC

Affected components

APIStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs

Update timeline

  1. investigating Nov 01, 2023, 07:43 AM UTC

    We are investigating reports of increased latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

  2. investigating Nov 01, 2023, 08:17 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 01, 2023, 09:07 AM UTC

    This incident has been resolved.