SheerID experienced a minor incident on February 9, 2024 affecting Student programs, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Student programs
Update timeline
- investigating Feb 09, 2024, 05:15 PM UTC
We are investigating reports of increased latency with one of our data sources for Student verifications and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.
- identified Feb 09, 2024, 05:46 PM UTC
The data source provider has identified the issue and is working on a resolution.
- resolved Feb 09, 2024, 07:51 PM UTC
This incident has been resolved.