SheerID incident

MySheerID login degraded

Major Resolved View vendor source →

SheerID experienced a major incident on March 20, 2024 affecting MySheerID, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Mar 20, 2024, 08:59 PM UTC
Resolved
Mar 20, 2024, 09:19 PM UTC
Duration
19m
Detected by Pingoru
Mar 20, 2024, 08:59 PM UTC

Affected components

MySheerID

Update timeline

  1. identified Mar 20, 2024, 08:59 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Mar 20, 2024, 09:00 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Mar 20, 2024, 09:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 20, 2024, 09:16 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 20, 2024, 09:19 PM UTC

    This incident has been resolved.