SheerID incident

Increased API latency

Notice Resolved View vendor source →

SheerID experienced a notice incident on May 16, 2023 affecting API and Student programs and 1 more component, lasting 8h 3m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2023, 06:24 AM UTC
Resolved
May 16, 2023, 02:27 PM UTC
Duration
8h 3m
Detected by Pingoru
May 16, 2023, 06:24 AM UTC

Affected components

APIStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs

Update timeline

  1. identified May 16, 2023, 06:24 AM UTC

    We are investigating reports of increased latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

  2. resolved May 16, 2023, 02:27 PM UTC

    This incident has been resolved.