SheerID experienced a minor incident on October 4, 2023 affecting API, lasting 36m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- identified Oct 04, 2023, 09:11 AM UTC
We are investigating reports of increased latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.
- identified Oct 04, 2023, 09:24 AM UTC
We are continuing to work on a fix for this issue.
- resolved Oct 04, 2023, 09:47 AM UTC
This incident has been resolved.