SheerID incident

Increased API latency

Minor Resolved View vendor source →

SheerID experienced a minor incident on July 9, 2024 affecting API, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 09, 2024, 09:08 PM UTC
Resolved
Jul 09, 2024, 09:52 PM UTC
Duration
44m
Detected by Pingoru
Jul 09, 2024, 09:08 PM UTC

Affected components

API

Update timeline

  1. investigating Jul 09, 2024, 09:08 PM UTC

    We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

  2. identified Jul 09, 2024, 09:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 09, 2024, 09:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 09, 2024, 09:52 PM UTC

    This incident has been resolved.