SheerID incident

Driver's License data source outage

Minor Resolved View vendor source →

SheerID experienced a minor incident on July 15, 2024, lasting 7h 43m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2024, 03:56 PM UTC
Resolved
Jul 15, 2024, 11:40 PM UTC
Duration
7h 43m
Detected by Pingoru
Jul 15, 2024, 03:56 PM UTC

Update timeline

  1. identified Jul 15, 2024, 03:56 PM UTC

    A data source supporting Driver’s License programs is experiencing an outage. Other services, including our document review service and other data providers, continue to perform as expected.

  2. identified Jul 15, 2024, 03:57 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 15, 2024, 09:09 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Jul 15, 2024, 11:40 PM UTC

    This incident has been resolved.