SheerID incident

Increased API latency

Minor Resolved View vendor source →

SheerID experienced a minor incident on August 20, 2024 affecting API and MySheerID and 1 more component, lasting 2h 58m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2024, 06:08 PM UTC
Resolved
Aug 20, 2024, 09:07 PM UTC
Duration
2h 58m
Detected by Pingoru
Aug 20, 2024, 06:08 PM UTC

Affected components

APIMySheerIDStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs

Update timeline

  1. investigating Aug 20, 2024, 06:08 PM UTC

    We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

  2. monitoring Aug 20, 2024, 06:09 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 20, 2024, 07:43 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 20, 2024, 09:07 PM UTC

    This incident has been resolved.