SheerID incident

Increased API latency

Minor Resolved View vendor source →

SheerID experienced a minor incident on November 19, 2024 affecting API and Student programs and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2024, 04:13 AM UTC
Resolved
Nov 19, 2024, 04:25 AM UTC
Duration
11m
Detected by Pingoru
Nov 19, 2024, 04:13 AM UTC

Affected components

APIStudent programsMilitary programsFirst Responder programsFaculty programsMedical programs

Update timeline

  1. investigating Nov 19, 2024, 04:13 AM UTC

    We are investigating reports of increased API latency and will provide updates as we resolve the issue. Some customers may notice delays when submitting verification requests.

  2. resolved Nov 19, 2024, 04:25 AM UTC

    This incident has been resolved.