SharpenCX incident

Insights Dashboards displaying as white screen

SharpenCX experienced a major incident on June 13, 2025 affecting Insights, lasting 23m. The incident has been resolved; the full update timeline is below.

Started: Jun 13, 2025, 11:28 AM UTC
Resolved: Jun 13, 2025, 11:52 AM UTC
Duration: 23m
Detected by Pingoru: Jun 13, 2025, 11:28 AM UTC

Affected components

Insights

Update timeline

investigating Jun 13, 2025, 11:28 AM UTC

We are currently investigating an issue where Insights Dashboards are loading as a white screen in our IZ0 Isolation Zone. Customers accessing dashboards through direct links may encounter a blank white screen and fail to load. Our team is actively working to resolve the issue.
resolved Jun 13, 2025, 11:52 AM UTC

The impact to Insights Dashboards rendering a white screen in IZ0 has been resolved. A refresh of any impacted dashboard will be necessary to restore functionality.