SharpenCX experienced a major incident on June 17, 2025 affecting app.iz1.sharpen.cx and API and 1 more component, lasting 1h 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 17, 2025, 03:19 PM UTC
Users of the Sharpen Q platform in IZ (app.iz1.sharpen.cx) may be experiencing slowness, disrupting the successful execution of Sharpen Q functions. We have all necessary subject matter experts engaged to resolve the issue as soon as possible.
- investigating Jun 17, 2025, 03:34 PM UTC
We have isolated the fault zone and are organizing next steps to correct the issue.
- monitoring Jun 17, 2025, 03:54 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 17, 2025, 05:02 PM UTC
We are continuing to monitor recovery. We have seen recovery for for most organizations at this point, and are continuing to investigate remaining symptoms for those who are still experiencing impact.
- resolved Jun 17, 2025, 05:18 PM UTC
This incident has been resolved.