SharpenCX experienced a minor incident on June 27, 2025 affecting app.sharpencx.com and app.iz1.sharpen.cx, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 27, 2025, 03:10 PM UTC
We're aware are of an issue, where certain Inbound Routes are encountering a mapping issue with Logic+. Inbound calls to an impacted number may experience an unexpected disconnect. We're actively troubleshooting the issue and will post additional information to the status page as more details become available.
- identified Jun 27, 2025, 04:17 PM UTC
We've identified an infrastructure discrepancy, where Inbound call-routing servers are not able to properly reference/interact with the Logic+ service end-point. We're taking steps to correct this issue via a hot-fix, and will perform validation testing shortly after (to confirm previously non-working Inbound routes have their service restored).
- identified Jun 27, 2025, 04:30 PM UTC
The hot-fix corrective action has been pushed to our IZ1 infrastructure, and validation test calls have confirmed in-place recovery. Previously impacted routes should now be routing as expected. We're in the process of pushing the same hot-fix to IZ0 now.
- resolved Jun 27, 2025, 04:41 PM UTC
This issue has now been fully resolved as of 12:32PM Eastern for IZ0 (resolved at 12:28PM Eastern for IZ1). Validation test calls have confirmed that Inbound routes engaging Logic+ are fully operational. We're continuing to monitor the system. Please engage the Care Team if you're seeing any lingering misbehavior associated to Inbound Logic+ routing.