SharpenCX incident

IZ0 Intermittent Sharpen Q Inbound Call Delivery Failure

Major Resolved View vendor source →

SharpenCX experienced a major incident on February 24, 2024 affecting Sharpen Q, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 24, 2024, 05:57 PM UTC
Resolved
Feb 24, 2024, 06:10 PM UTC
Duration
12m
Detected by Pingoru
Feb 24, 2024, 05:57 PM UTC

Affected components

Sharpen Q

Update timeline

  1. investigating Feb 24, 2024, 05:57 PM UTC

    We have identified an issue causing intermittent disruption to inbound Sharpen Q voice interactions. We have all necessary resources engaged to resolve the issue as soon as possible.

  2. monitoring Feb 24, 2024, 06:00 PM UTC

    We have identified the issue and have implemented a fix. We are monitoring recovery now.

  3. resolved Feb 24, 2024, 06:10 PM UTC

    This issue has been fully resolved.