SharpenCX incident
Sharpen Q Interaction Routing Disruption (IZ0)
SharpenCX experienced a major incident on May 13, 2024 affecting Sharpen Q and Inbound Voice, lasting 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 13, 2024, 03:16 PM UTC
We are experiencing an issue disrupting some voice interactions for users of the Sharpen Q platform in IZ0. We have all resources engaged and are restoring service as soon as possible.
- identified May 13, 2024, 03:17 PM UTC
We have identified the issue and are working through corrective actions to restore service as soon as possible.
- identified May 13, 2024, 03:28 PM UTC
We are continuing our efforts toward addressing this issue and estimate resolution to be achieved within 15 minutes. In addition, scope of impact has been identified as follows. Sharpen Q inbound and outbound interaction routing operation impacted intermittently at varying levels of disruption including delay through full disruption.
- monitoring May 13, 2024, 03:39 PM UTC
We have implemented a fix and are monitoring recovery.
- resolved May 13, 2024, 03:55 PM UTC
This incident has been resolved.