SharpenCX incident

IZ1 users (app.iz1.sharpen.cx) unable to login

Major Resolved View vendor source →

SharpenCX experienced a major incident on November 21, 2024 affecting app.iz1.sharpen.cx, lasting 49m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2024, 02:14 PM UTC
Resolved
Nov 21, 2024, 03:03 PM UTC
Duration
49m
Detected by Pingoru
Nov 21, 2024, 02:14 PM UTC

Affected components

app.iz1.sharpen.cx

Update timeline

  1. identified Nov 21, 2024, 02:14 PM UTC

    We are aware of an issue in IZ1 (app.iz1.sharpen.cx) preventing users from being able to login. All resources are engaged and are working to restore service as soon as possible.

  2. identified Nov 21, 2024, 02:20 PM UTC

    We have isolated the issue and can confirm that users are intermittently able to access app.iz1.sharpen.cx, but some are still experiencing failure. We have all necessary resources engaged and will continue to work for the earliest possible service recovery.

  3. monitoring Nov 21, 2024, 02:34 PM UTC

    We are observing recovery as of 9:30 AM EST. We are continuing to monitor and identify the specific cause.

  4. resolved Nov 21, 2024, 03:03 PM UTC

    We continue to see sustained recovery. This incident is resolved. Thank you for your patience.