SharpenCX experienced a major incident on January 6, 2025 affecting Sharpen Q, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Sharpen Q
Update timeline
- investigating Jan 06, 2025, 01:21 PM UTC
We are aware of an issue impacting Sharpen Q operations in our IZ0 isolation zone. We have all resources engaged to resolve the issue as soon as possible.
- identified Jan 06, 2025, 01:30 PM UTC
We have identified the source of the issue and have implemented corrective actions. We're assessing the results of the change and will notify once resolution has been confirmed.
- monitoring Jan 06, 2025, 01:34 PM UTC
The fix has been confirmed. All systems look stable. We will continue to monitor for 15 minutes and then mark this item as resolved.
- resolved Jan 06, 2025, 01:51 PM UTC
This incident has been resolved.