SharpenCX incident

IZ1 Inbound Logic+ IVR transfer to queue disruption

Minor Resolved View vendor source →

SharpenCX experienced a minor incident on February 28, 2025 affecting Inbound Voice, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2025, 05:28 PM UTC
Resolved
Feb 28, 2025, 05:40 PM UTC
Duration
12m
Detected by Pingoru
Feb 28, 2025, 05:28 PM UTC

Affected components

Inbound Voice

Update timeline

  1. identified Feb 28, 2025, 05:28 PM UTC

    An issue has been identified that is blocking certain incoming IVR calls processed through Logic+ from successfully connecting to agents in Sharpen Q. We have all necessary resources engaged to restore service.

  2. monitoring Feb 28, 2025, 05:36 PM UTC

    We have implemented a fix and are assessing recovery.

  3. resolved Feb 28, 2025, 05:40 PM UTC

    This incident has been resolved.