SharpenCX experienced a minor incident on March 3, 2025 affecting Sharpen Q and Sharpen Q and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Sharpen QSharpen QInbound VoiceOutbound Voice
Update timeline
- investigating Mar 03, 2025, 03:05 PM UTC
We’ve detected a partial disruption to caller ID name lookups in Sharpen Q. Some users might see "Unknown Caller" displayed for the caller ID name on certain incoming voice calls. We’ve pinpointed the problem to our supporting callerID lookup provider and are actively working to fix it as quickly as possible. Though some caller ID names are missing, calls are still routing normally and displaying the correct caller ID number.
- resolved Mar 03, 2025, 05:55 PM UTC
This incident has been resolved.