SharpenCX incident

Certain Icons not loading within Sharpen application

Minor Resolved View vendor source →

SharpenCX experienced a minor incident on April 25, 2024 affecting app.sharpencx.com and app.iz1.sharpen.cx and 1 more component, lasting 1h 34m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2024, 07:48 PM UTC
Resolved
Apr 25, 2024, 09:22 PM UTC
Duration
1h 34m
Detected by Pingoru
Apr 25, 2024, 07:48 PM UTC

Affected components

app.sharpencx.comapp.iz1.sharpen.cxSharpen QSharpen Q

Update timeline

  1. identified Apr 25, 2024, 07:48 PM UTC

    Sharpen is experiencing additional UX impact related to a dependent vendor who is having an outage. We are working with this vendor to re-establish functionality. Certain icons and buttons may not be observed as loading in the UI.

  2. identified Apr 25, 2024, 08:50 PM UTC

    We are continuing to work with our vendor on a fix to address this issue.

  3. monitoring Apr 25, 2024, 09:07 PM UTC

    This issue has been corrected and we are continuing to monitor. If impact is still observed, please log out of the Sharpen application and log back in.

  4. resolved Apr 25, 2024, 09:22 PM UTC

    This incident has been resolved.