SharpenCX experienced a notice incident on April 29, 2024 affecting Sharpen Q, lasting 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 29, 2024, 07:08 PM UTC
We are aware of a potential service disruption impacting Sharpen Q and an inability to pick up calls. We have all necessary resources engaged to restore service. Additional details will be provided soon.
- investigating Apr 29, 2024, 07:14 PM UTC
We are continuing to investigate this issue.
- identified Apr 29, 2024, 07:18 PM UTC
We have identified the issue and are evaluating initial recovery steps.
- monitoring Apr 29, 2024, 07:22 PM UTC
Our fix validation affirms resolution of this issue. We are monitoring for sustained recovery.
- monitoring Apr 29, 2024, 07:37 PM UTC
We have identified the root cause of this issue. A vendor supporting a portion of our operations entered a degraded state, causing this issue. This vendor has restored service and is monitoring recovery. We will continue to monitor recovery along side our vendor, as well as pursue preventive measures to prevent impact, should a similar event occur in the future.
- resolved Apr 29, 2024, 07:56 PM UTC
This incident has been resolved.