SharpenCX experienced a minor incident on November 6, 2024 affecting app.iz1.sharpen.cx, lasting 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 06, 2024, 01:52 PM UTC
Customers running within our IZ1 infrastructure may notice delays with getting logged into the application. Upon navigating to app.iz1.sharpen.cx, it is taking upwards of 30 seconds for a login attempt to complete. Users may also experience delays with navigating between pages/toolsets in the Admin application.
- resolved Nov 06, 2024, 02:00 PM UTC
The underlying issue within our Infrastructure was identified and corrected. Login behavior is back to a fully operational status. If any users are still encountering problems at this time - have them fully log out of the application, then log back in (to force their browser session to pull an updated session configuration).