Sharetribe Outage History

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Sharetribe had 12 outages in the last 2 years totaling 25h 17m of downtime — averaging 0.5 incidents per month.

There were 12 Sharetribe outages since September 3, 2024 totaling 25h 17m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sharetribe.com

Major July 7, 2026

Elevated latency

Detected by Pingoru
Jul 07, 2026, 01:39 AM UTC
Resolved
Jul 07, 2026, 02:26 AM UTC
Duration
46m
Affected: Marketplace APIIntegration API
Timeline · 6 updates
  1. investigating Jul 07, 2026, 01:39 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 07, 2026, 01:47 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jul 07, 2026, 01:47 AM UTC

    We are continuing to monitor for any further issues.

  4. identified Jul 07, 2026, 02:03 AM UTC

    Listing, transaction and user search APIs are experiencing increased latency.

  5. monitoring Jul 07, 2026, 02:19 AM UTC

    We've applied a fix and are monitoring to confirm.

  6. resolved Jul 07, 2026, 02:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Major April 29, 2026

Search indexes contain stale data

Detected by Pingoru
Apr 29, 2026, 11:10 AM UTC
Resolved
Apr 29, 2026, 02:30 PM UTC
Duration
3h 20m
Timeline · 1 update
  1. resolved Apr 30, 2026, 06:46 AM UTC

    After the database maintenance performed today, our data indexing service did not properly recover, resulting in search indexes containing stale data for roughly 2.5 hours. In addition, due to an issue with the service's metric reporting, our monitoring system did not generate a timely alert. We are taking steps to prevent this from happening in the future.

Read the full incident report →

Notice February 11, 2026

Elevated latency in Marketplace API

Detected by Pingoru
Feb 11, 2026, 04:00 PM UTC
Resolved
Feb 11, 2026, 04:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 13, 2026, 08:21 AM UTC

    We saw increased latency in the Marketplace API and addressed the issue. It went back to normal after 20 minutes. We keep monitoring the situation.

Read the full incident report →

Major January 19, 2026

Increased API latency

Detected by Pingoru
Jan 19, 2026, 04:22 PM UTC
Resolved
Jan 19, 2026, 05:16 PM UTC
Duration
54m
Affected: Marketplace APIIntegration APIAuthentication APIAsset Delivery API
Timeline · 4 updates
  1. investigating Jan 19, 2026, 04:22 PM UTC

    We're experiencing increased API latency and are currently looking into the issue.

  2. monitoring Jan 19, 2026, 04:45 PM UTC

    We identified the issue and took action. We are seeing API latency coming down. We keep monitoring the situation.

  3. monitoring Jan 19, 2026, 04:48 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 19, 2026, 05:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Partial degradation in Sharetribe subscription management and customer support system

Detected by Pingoru
Oct 20, 2025, 10:14 AM UTC
Resolved
Oct 21, 2025, 05:50 AM UTC
Duration
19h 36m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 10:14 AM UTC

    There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see: * Chargebee - https://status.chargebee.com/ * Intercom - https://www.intercomstatus.com/

  2. resolved Oct 21, 2025, 05:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice October 10, 2024

Delay in Event processing

Detected by Pingoru
Oct 10, 2024, 09:51 AM UTC
Resolved
Oct 10, 2024, 09:51 AM UTC
Duration
—
Affected: Integration API
Timeline · 1 update
  1. resolved Oct 10, 2024, 09:51 AM UTC

    There was an increased delay in the Event processing pipeline between 9:25 - 9:40. The issue is now resolved and the Event processing pipeline has caught up.

Read the full incident report →

Minor October 6, 2024

Elevated API Errors

Detected by Pingoru
Oct 06, 2024, 04:15 PM UTC
Resolved
Oct 06, 2024, 04:15 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 06, 2024, 04:29 PM UTC

    We experienced an elevated level of API errors around 16:15-16:20 UTC.

Read the full incident report →

Major September 6, 2024

Search temporary unavailable

Detected by Pingoru
Sep 06, 2024, 07:17 AM UTC
Resolved
Sep 06, 2024, 12:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 06, 2024, 07:17 AM UTC

    The search engine was partially unavailable between 00:19 and 01:08 UTC. This affected all the API endpoints that use search, e.g., the Marketplace API `/listings/query` endpoint. During this time, the endpoints that use search returned 5xx responses. Our system couldn't recover from the partial outage without manual intervention. We keep investigating why the system didn't recover automatically and how we can improve it to prevent similar outages in the future.

Read the full incident report →

Minor September 3, 2024

Delays in Event processing

Detected by Pingoru
Sep 03, 2024, 09:49 AM UTC
Resolved
Sep 03, 2024, 10:29 AM UTC
Duration
40m
Affected: Integration API
Timeline · 3 updates
  1. investigating Sep 03, 2024, 09:49 AM UTC

    We are currently investigating an issue causing delays in Event processing

  2. identified Sep 03, 2024, 10:08 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Sep 03, 2024, 10:29 AM UTC

    This incident has been resolved.

Read the full incident report →