Sharetribe had 5 outages in the last 2 years totaling 23h 50m of downtime — averaging 0.2 incidents per month.
There were 5 Sharetribe outages since October 20, 2025 totaling 23h 50m of downtime. Each is summarised below — incident details, duration, and resolution information.
After the database maintenance performed today, our data indexing service did not properly recover, resulting in search indexes containing stale data for roughly 2.5 hours. In addition, due to an issue with the service's metric reporting, our monitoring system did not generate a timely alert. We are taking steps to prevent this from happening in the future.
Marketplace API experienced elevated latency and error rates. The incident is resolved.
We saw increased latency in the Marketplace API and addressed the issue. It went back to normal after 20 minutes. We keep monitoring the situation.
We're experiencing increased API latency and are currently looking into the issue.
We identified the issue and took action. We are seeing API latency coming down. We keep monitoring the situation.
We are continuing to monitor for any further issues.
This incident has been resolved.
There is ongoing incident in Amazon Web Services US East 1 region. While Sharetribe own services are not hosted there and are not directly affected, some 3rd party integrations may be affected, including Chargebee (our Sharetribe subscription management service) and Intercom (customer support platform). For details on the status of those services, see: * Chargebee - https://status.chargebee.com/ * Intercom - https://www.intercomstatus.com/
This incident has been resolved.