ShareGate experienced a major incident on September 1, 2021 affecting Archive, lasting 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2021, 01:17 PM UTC
We're currently investigating an issue preventing users from accessing ShareGate Apricot.
- identified Sep 01, 2021, 01:28 PM UTC
Our engineering team has identified the issue and is working hard to push out a solution as soon as possible.
- monitoring Sep 01, 2021, 01:29 PM UTC
All systems are back up and running, and ShareGate Apricot should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.
- monitoring Sep 01, 2021, 01:29 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 01, 2021, 01:45 PM UTC
Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to [email protected].