ShareGate incident

ShareGate Protect - Intermittent Access Issues

Major Resolved View vendor source →

ShareGate experienced a major incident on March 13, 2026 affecting Archive, lasting 3h 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 13, 2026, 01:18 PM UTC
Resolved
Mar 13, 2026, 05:08 PM UTC
Duration
3h 50m
Detected by Pingoru
Mar 13, 2026, 01:18 PM UTC

Affected components

Archive

Update timeline

  1. investigating Mar 13, 2026, 01:18 PM UTC

    We are currently experiencing intermittent issues with ShareGate Protect. The application may not be accessible at times. Our team is actively investigating and will provide updates as more information becomes available.

  2. investigating Mar 13, 2026, 01:20 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 13, 2026, 01:48 PM UTC

    The elevated resource utilization on the database server has been mitigated. Services are operating normally. The team is actively monitoring to ensure stability. We'll provide a further update if anything changes.

  4. resolved Mar 13, 2026, 05:08 PM UTC

    Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to [email protected].