ShareGate incident

ShareGate Apricot is currently experiencing notification issues

Major Resolved View vendor source →

ShareGate experienced a major incident on September 6, 2021 affecting Archive, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 06, 2021, 10:51 PM UTC
Resolved
Sep 10, 2021, 07:46 PM UTC
Duration
3d 20h
Detected by Pingoru
Sep 06, 2021, 10:51 PM UTC

Affected components

Archive

Update timeline

  1. investigating Sep 06, 2021, 10:51 PM UTC

    We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

  2. identified Sep 07, 2021, 02:11 PM UTC

    Our engineering team has identified the issue and is working hard to push out a solution as soon as possible.

  3. identified Sep 07, 2021, 08:19 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Sep 07, 2021, 10:10 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Sep 08, 2021, 06:12 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Sep 09, 2021, 07:50 PM UTC

    We are continuing to work on a fix for this issue.

  7. monitoring Sep 10, 2021, 02:06 PM UTC

    All systems are back up and running, and the ShareGate Apricot Teams chatbot should now work as expected. We’re still monitoring the situation, and we’ll give you an update as soon as we’re confident the issue has been fully resolved.

  8. resolved Sep 10, 2021, 07:46 PM UTC

    Thanks for bearing with us! Our team has resolved the issue. If you're still experiencing any issues, please reach out to [email protected].