ShareGate incident

ShareGate Apricot is currently experiencing latency issues

Major Resolved View vendor source →

ShareGate experienced a major incident on September 17, 2021 affecting Archive, lasting 1h 29m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2021, 12:45 PM UTC
Resolved
Sep 17, 2021, 02:15 PM UTC
Duration
1h 29m
Detected by Pingoru
Sep 17, 2021, 12:45 PM UTC

Affected components

Archive

Update timeline

  1. investigating Sep 17, 2021, 12:45 PM UTC

    We're currently investigating a latency issue that could cause a delay when taking action in ShareGate Apricot and when it gets displayed.

  2. investigating Sep 17, 2021, 12:58 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 17, 2021, 01:00 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 17, 2021, 01:06 PM UTC

    We are continuing to investigate this issue.

  5. identified Sep 17, 2021, 01:50 PM UTC

    The issue has been identified and a fix is being implemented.

  6. monitoring Sep 17, 2021, 01:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring Sep 17, 2021, 01:58 PM UTC

    We are continuing to monitor for any further issues.

  8. resolved Sep 17, 2021, 02:15 PM UTC

    This incident has been resolved.