ShareGate experienced a notice incident on October 12, 2022, lasting 5d 7h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 24, 2022, 01:43 PM UTC
We recently had an incident where customers may have received "Ask the owner" notifications or notifications regarding Purpose and Sensitivity Tags despite such notifications being toggled off. We have identified the source of this incident and corrected the situation. As of 2022-10-17, we also took steps to ensure that users who received the undesired notifications could not act on them. If you believe a user was able to act on these notifications before we deactivated them, we invite you to submit a support ticket and we will investigate the issue. We apologize for the inconvenience this situation might have caused and we assure you a thorough post-mortem of this incident will be done.
- resolved Oct 24, 2022, 01:44 PM UTC
This incident has been resolved.