ShareGate incident

Login timeout issues

Minor Resolved View vendor source →

ShareGate experienced a minor incident on March 3, 2025 affecting Login & Account Management, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2025, 07:21 PM UTC
Resolved
Mar 03, 2025, 08:38 PM UTC
Duration
1h 16m
Detected by Pingoru
Mar 03, 2025, 07:21 PM UTC

Affected components

Login & Account Management

Update timeline

  1. investigating Mar 03, 2025, 06:55 PM UTC

    We are aware of reports of issues signing into ShareGate. We are currently investigating.

  2. monitoring Mar 03, 2025, 07:21 PM UTC

    Service has been restored and customers may experience improvements. We are continuing to monitor login behaviour.

  3. monitoring Mar 03, 2025, 07:30 PM UTC

    Service has been restored and customers may experience improvements. We are continuing to monitor login behaviour.

  4. resolved Mar 03, 2025, 08:38 PM UTC

    This incident has been resolved.