ShareFile incident

Self Service Billing - Degraded experience

Minor Resolved View vendor source →

ShareFile experienced a minor incident on July 8, 2025 affecting ShareFile®, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Jul 08, 2025, 03:28 PM UTC
Resolved
Jul 08, 2025, 05:01 PM UTC
Duration
1h 32m
Detected by Pingoru
Jul 08, 2025, 03:28 PM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Jul 08, 2025, 03:28 PM UTC

    We're currently experiencing intermittent issues with self-service billing changes in ShareFile. We are actively working to resolve it.

  2. monitoring Jul 08, 2025, 04:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 08, 2025, 05:01 PM UTC

    This incident has been resolved.