ShareFile incident

SF-Win: Users are unable to open the ShareFile application on Citrix VDA.

Major Resolved View vendor source →

ShareFile experienced a major incident on August 6, 2025 affecting ShareFile®, lasting 12m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2025, 10:04 AM UTC
Resolved
Aug 06, 2025, 10:16 AM UTC
Duration
12m
Detected by Pingoru
Aug 06, 2025, 10:04 AM UTC

Affected components

ShareFile®

Update timeline

  1. investigating Aug 06, 2025, 10:04 AM UTC

    We are currently investigating this issue.

  2. identified Aug 06, 2025, 10:15 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Aug 06, 2025, 10:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 06, 2025, 10:16 AM UTC

    This incident has been resolved.