Shape Construction Outage History

Shape Construction had 3 outages in the last 2 years totaling 2h 20m of downtime, averaging 0.1 incidents per month.

There were 3 Shape Construction outages since November 18, 2025 totaling 2h 20m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: shape.statuspage.io

Major June 1, 2026

Login Issues on Channels Mobile App

Detected by Pingoru: Jun 01, 2026, 08:25 AM UTC
Resolved: Jun 01, 2026, 08:50 AM UTC
Duration: 24m

Affected: Channels AndroidChannels iOS

Timeline · 4 updates

investigating Jun 01, 2026, 08:25 AM UTC

We are currently experiencing login disruptions on the Channels mobile app. Users may encounter a "Network Error" when attempting to log in. Our engineering team is actively investigating the root cause, and we’ll provide an update shortly. Thanks for your patience!
investigating Jun 01, 2026, 08:25 AM UTC

We are continuing to investigate this issue.
identified Jun 01, 2026, 08:46 AM UTC

We have successfully identified the issue causing the "Network Error" during login on the Channels mobile application. Our engineering team has pushed a fix and we're deploying a new version to restore full functionality as soon as possible.
resolved Jun 01, 2026, 08:50 AM UTC

The issues affecting logins on the Channels mobile app have been fully resolved. All systems are back to normal, and you should now be able to log in without receiving a "Network Error." If you are still having trouble, please try restarting the app or reaching out to our support team. Thank you for your patience!

Read the full incident report →

Major January 14, 2026

Login issues on Channels

Detected by Pingoru: Jan 14, 2026, 11:55 AM UTC
Resolved: Jan 14, 2026, 01:08 PM UTC
Duration: 1h 12m

Affected: Channels AndroidChannels iOS

Timeline · 4 updates

investigating Jan 14, 2026, 11:55 AM UTC

We’re currently investigating a login issue affecting our Channels native application on both iOS and Android. Some users may be unable to login into the application. We understand how disruptive this is and are working urgently to identify the root cause. We’ll provide the next update within 1h or sooner if we have more information. Stay informed via our Status Page.
investigating Jan 14, 2026, 11:55 AM UTC

We are continuing to investigate this issue.
monitoring Jan 14, 2026, 12:36 PM UTC

A fix has been applied and we are actively monitoring for any further issues as the update is redistributed through the app stores. If you continue to experience login issues on Channels, please close and reinstall the application on your mobile device.
resolved Jan 14, 2026, 01:08 PM UTC

The issue affecting login on Channels has been resolved. The fix has been fully deployed to all app stores, and normal service has been restored. We apologize for any inconvenience caused and thank you for your patience.

Read the full incident report →

Major November 18, 2025

Shape App loading issues

Detected by Pingoru: Nov 18, 2025, 12:25 PM UTC
Resolved: Nov 18, 2025, 01:09 PM UTC
Duration: 43m

Affected: api.shape.constructionapp.shape.constructionChannels AndroidChannels iOS

Timeline · 5 updates

identified Nov 18, 2025, 12:25 PM UTC

We are currently experiencing loading issues in the Shape App affecting some users. This disruption is caused by an ongoing Cloudflare outage, which is impacting services globally (https://www.cloudflarestatus.com/incidents/8gmgl950y3h7). Our systems remain healthy, and there is no impact on your data. We are monitoring the situation closely and will restore full functionality as soon as Cloudflare resolves the incident. Thank you for your patience. We will provide updates as the situation evolves.
identified Nov 18, 2025, 12:39 PM UTC

We are continuing to work on a fix for this issue.
identified Nov 18, 2025, 12:40 PM UTC

We have taken immediate mitigation steps and temporarily removed Cloudflare from the Shape App traffic path. This effectively disables Cloudflare’s edge and proxy layer for our services. However, due to cascading issues within Cloudflare’s DNS infrastructure, some customers may still experience intermittent failures when loading the Shape App. These DNS propagation and resolution problems are external to Shape and are still being observed globally. Our platform remains operational, and we are actively monitoring DNS behaviour while Cloudflare works to stabilise their systems. We will continue to provide updates as the situation evolves.
monitoring Nov 18, 2025, 12:49 PM UTC

Access to the Shape App is now being restored progressively as Cloudflare’s DNS infrastructure recovers. Users may still experience intermittent loading issues during this stabilisation period, but overall availability is improving. We continue to monitor performance closely and will provide further updates as the situation normalises. Thank you for your patience while services return to full operation.
resolved Nov 18, 2025, 01:09 PM UTC

Access to the Shape App is now fully restored. All our systems are operating as expected, and users should be able to access the application without any disruption. However, Cloudflare’s incident remains ongoing. Although it is no longer affecting Shape, we will continue to monitor our platform and Cloudflare’s status closely to ensure stability. Thank you for your patience while we worked through this issue.

Read the full incident report →