Shape Construction experienced a major incident on June 1, 2026 affecting Channels Android and Channels iOS, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 08:25 AM UTC
We are currently experiencing login disruptions on the Channels mobile app. Users may encounter a "Network Error" when attempting to log in. Our engineering team is actively investigating the root cause, and we’ll provide an update shortly. Thanks for your patience!
- investigating Jun 01, 2026, 08:25 AM UTC
We are continuing to investigate this issue.
- identified Jun 01, 2026, 08:46 AM UTC
We have successfully identified the issue causing the "Network Error" during login on the Channels mobile application. Our engineering team has pushed a fix and we're deploying a new version to restore full functionality as soon as possible.
- resolved Jun 01, 2026, 08:50 AM UTC
The issues affecting logins on the Channels mobile app have been fully resolved. All systems are back to normal, and you should now be able to log in without receiving a "Network Error." If you are still having trouble, please try restarting the app or reaching out to our support team. Thank you for your patience!