SFax experienced a major incident on April 24, 2025 affecting Sfax Web Portal and Sfax API, lasting 9h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 24, 2025, 04:04 PM UTC
The Sfax API is experiencing degraded performance, which may cause processing delays or temporary interruption. This is under review and updates will be provided as soon as possible.
- identified Apr 24, 2025, 05:43 PM UTC
An issue impacting incoming fax notifications has been identified, and mitigation steps are underway.
- identified Apr 24, 2025, 06:44 PM UTC
Mitigation is ongoing, and identification of impacted notifications is in progress.
- identified Apr 24, 2025, 08:12 PM UTC
Notifications have been restored for newly received faxes, and identification of impacted faxes received during outage period has been completed. Notification resubmission for impacted faxes is in progress.
- identified Apr 24, 2025, 09:50 PM UTC
Transmission has been confirmed restored for incoming faxes. Progress on resubmission of notifications for faxes received during outage period continues.
- monitoring Apr 25, 2025, 12:26 AM UTC
All impacted fax notifications have been resubmitted and processed, and no further impact has been observed. Systems are being monitored.
- resolved Apr 25, 2025, 01:38 AM UTC
Fax delivery has been confirmed as restored to nominal levels.