SFax experienced a minor incident on April 28, 2025 affecting Sfax API, lasting 2d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Sfax API
Update timeline
- investigating Apr 28, 2025, 08:11 PM UTC
Intermittent issues with image quality for received faxes have been reported, and investigation is currently under way.
- monitoring Apr 29, 2025, 12:16 AM UTC
A back-end service has been restarted, and testing indicates the issue has been resolved. We are continuing to monitor and establish further confirmation from impacted sites.
- resolved May 01, 2025, 01:10 PM UTC
The update to apply the permanent fix for this behavior has completed, and impacted users have confirmed the problem is resolved.