SF Fire Credit Union Outage History

SF Fire Credit Union major outage View live status →

SF Fire Credit Union had 14 outages in the last 2 years totaling 202h 36m of downtime — averaging 0.6 incidents per month.

There were 14 SF Fire Credit Union outages since May 30, 2024 totaling 202h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sffirecu.org

Major May 6, 2026

Online Banking Outage

Detected by Pingoru
May 06, 2026, 12:18 AM UTC
Resolved
May 06, 2026, 01:30 AM UTC
Duration
1h 11m
Affected: Online & Mobile BankingMoney Movement
Timeline · 2 updates
  1. investigating May 06, 2026, 12:18 AM UTC

    Online and Mobile Banking services are currently unavailable. We are actively working to resolve the issue and will share updates as soon as possible. We apologize for any inconvenience.

  2. resolved May 06, 2026, 01:30 AM UTC

    We’re happy to report that the issue affecting online and mobile banking has been resolved. We will continue to closely monitor systems to ensure services remain stable. If you experience any additional issues, please don’t hesitate to contact us. Thank you for your patience and understanding.

Read the full incident report →

Major October 22, 2025

Mobile Deposit & Zelle Outage

Detected by Pingoru
Oct 22, 2025, 09:08 PM UTC
Resolved
Oct 23, 2025, 12:31 AM UTC
Duration
3h 22m
Affected: Mobile Deposit
Timeline · 2 updates
  1. investigating Oct 22, 2025, 09:08 PM UTC

    We’re currently experiencing service disruptions affecting debit and credit cards, mobile deposit, Zelle®, and shared branch transactions. Our teams are working to restore full service as quickly as possible. We will provide updates to this alert as we receive them and apologize for the inconvenience.

  2. resolved Oct 23, 2025, 12:31 AM UTC

    The service disruptions affecting debit and credit cards, mobile deposit, Zelle®, and shared branch transactions have been resolved. We appreciate your patience.

Read the full incident report →

Major October 20, 2025

AWS Service Disruption

Detected by Pingoru
Oct 20, 2025, 05:48 PM UTC
Resolved
Oct 20, 2025, 11:39 PM UTC
Duration
5h 51m
Affected: Online & Mobile BankingMoney Movement
Timeline · 2 updates
  1. identified Oct 20, 2025, 05:48 PM UTC

    We are currently experiencing issues due to an Amazon Web Services (AWS) disruption. Some of our systems including phone, chat, Phoenix, and online/mobile banking, are being impacted by the outage. The wires feature will be temporarily unavailable until the issue is resolved. Thank you for your patience.

  2. resolved Oct 20, 2025, 11:39 PM UTC

    This issue has been resolved. Online and mobile banking are now available, and the wires feature has been restored. We appreciate your patience.

Read the full incident report →

Critical September 12, 2025

Online & Mobile Banking Outage

Detected by Pingoru
Sep 12, 2025, 02:14 AM UTC
Resolved
Sep 12, 2025, 02:36 AM UTC
Duration
22m
Affected: Online & Mobile BankingMoney Movement
Timeline · 3 updates
  1. investigating Sep 12, 2025, 02:14 AM UTC

    Online and Mobile Banking services are currently unavailable. We are actively working to resolve the issue and will share updates as soon as possible. We apologize for any inconvenience this may cause and appreciate your patience.

  2. investigating Sep 12, 2025, 02:18 AM UTC

    We are continuing to investigate this issue.

  3. resolved Sep 12, 2025, 02:36 AM UTC

    This issue has been resolved. Thank you for your patience.

Read the full incident report →

Notice September 10, 2025

Statements & Check Image Outage

Detected by Pingoru
Sep 10, 2025, 07:47 PM UTC
Resolved
Sep 10, 2025, 09:41 PM UTC
Duration
1h 54m
Affected: Documents & Check Images
Timeline · 2 updates
  1. investigating Sep 10, 2025, 07:47 PM UTC

    Statements and check images are currently unavailable. We are working to resolve the issue as quickly as possible. We apologize for any inconvenience and appreciate your patience.

  2. resolved Sep 10, 2025, 09:41 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 28, 2025

Online & Mobile Banking 2FA, One-Time Passwords issue

Detected by Pingoru
Aug 28, 2025, 05:48 PM UTC
Resolved
Aug 28, 2025, 09:25 PM UTC
Duration
3h 36m
Affected: Online & Mobile Banking
Timeline · 3 updates
  1. investigating Aug 28, 2025, 05:48 PM UTC

    We are currently experiencing an issue with Online & Mobile Banking logins. Two-factor authentication and one-time passcodes are not being delivered, which may prevent some members from logging in. Members using biometric login or those not prompted for a passcode should not be affected. Our team is actively working to resolve this as quickly as possible. We apologize for any inconvenience this may cause. If you need immediate assistance, please contact us via Live Chat or call us at 415-678-4800.

  2. identified Aug 28, 2025, 09:17 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 28, 2025, 09:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 13, 2025

Stonestown Branch temporarily closed

Detected by Pingoru
Jun 13, 2025, 10:42 PM UTC
Resolved
Jun 20, 2025, 06:52 PM UTC
Duration
6d 20h
Affected: Stonestown Branch Lobby
Timeline · 7 updates
  1. investigating Jun 13, 2025, 10:42 PM UTC

    Due to a plumbing issue, our Stonestown Branch will be temporarily closed. We expect the branch to re-open and resume normal operations on Tuesday, June 17th. We apologize for any inconvenience this may cause. Please visit our website, sffirecu.org for alternate locations and for updates.

  2. monitoring Jun 13, 2025, 10:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 13, 2025, 10:46 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Jun 13, 2025, 11:05 PM UTC

    The Stonestown Branch will also be closed on Saturday, June 14th. We apologize for any inconvenience this may cause.

  5. monitoring Jun 16, 2025, 03:35 PM UTC

    The branch closure has been extended and will remain closed today, Monday, June 16th. We anticipate reopening tomorrow, Tuesday, June 17th, and will share further updates by the end of the day.

  6. monitoring Jun 16, 2025, 11:51 PM UTC

    The branch closure has been extended and will remain closed tomorrow, Tuesday, June 17th. We apologize for the continued inconvenience and will provide another update as soon as we have more information.

  7. resolved Jun 20, 2025, 06:52 PM UTC

    We’re pleased to share that the branch has reopened and has resumed normal operations. Thank you for your patience and understanding during the closure.

Read the full incident report →

Critical June 12, 2025

Mobile Deposit Service Alert

Detected by Pingoru
Jun 12, 2025, 07:42 PM UTC
Resolved
Jun 12, 2025, 08:21 PM UTC
Duration
38m
Affected: Mobile Deposit
Timeline · 2 updates
  1. investigating Jun 12, 2025, 07:42 PM UTC

    We're currently experiencing an issue with Mobile Deposit and are working to resolve it as quickly as possible. We apologize for the inconvenience and thank you for your patience.

  2. resolved Jun 12, 2025, 08:21 PM UTC

    The Mobile Deposit issue has been resolved. We appreciate your patience.

Read the full incident report →

Critical March 10, 2025

New Account Opening Outgage

Detected by Pingoru
Mar 10, 2025, 08:51 PM UTC
Resolved
Mar 11, 2025, 12:35 AM UTC
Duration
3h 43m
Affected: Online Account Opening
Timeline · 2 updates
  1. investigating Mar 10, 2025, 08:51 PM UTC

    We are currently experiencing issues with opening new accounts in online and mobile banking. We apologize for the inconvenience and appreciate your patience.

  2. resolved Mar 11, 2025, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 10, 2025

Card Management Widget Outgage Detected

Detected by Pingoru
Mar 10, 2025, 08:39 PM UTC
Resolved
Mar 11, 2025, 12:35 AM UTC
Duration
3h 55m
Affected: Card Management (Card Activation, Travel Notifications, PIN changes)
Timeline · 3 updates
  1. investigating Mar 10, 2025, 08:39 PM UTC

    The Card Management services in online and mobile banking are temporarily unavailable. We apologize for the inconvenience and appreciate your patience.

  2. investigating Mar 10, 2025, 08:52 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 11, 2025, 12:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 22, 2024

Card Management Widget Unavailable

Detected by Pingoru
Nov 22, 2024, 06:27 PM UTC
Resolved
Nov 23, 2024, 12:48 AM UTC
Duration
6h 21m
Affected: Card Management (Card Activation, Travel Notifications, PIN changes)
Timeline · 3 updates
  1. investigating Nov 22, 2024, 06:27 PM UTC

    The Card Management services such as travel notices, updating PIN, & temporarily blocking/unblocking a card, are temporarily unavailable. We appreciate your patience as we work to resolve this matter.

  2. investigating Nov 23, 2024, 12:47 AM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 23, 2024, 12:48 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 13, 2024

Online & Mobile Banking Unavailable

Detected by Pingoru
Sep 13, 2024, 02:58 AM UTC
Resolved
Sep 13, 2024, 05:26 AM UTC
Duration
2h 27m
Affected: Online & Mobile Banking
Timeline · 2 updates
  1. investigating Sep 13, 2024, 02:58 AM UTC

    Online & Mobile Banking is temporarily unavailable. We apologize for any inconvenience this may cause.

  2. resolved Sep 13, 2024, 05:26 AM UTC

    Online & Mobile Banking is now available. We apologize for any inconvenience and thank you for your patience.

Read the full incident report →

Notice May 30, 2024

Card Management Issue

Detected by Pingoru
May 30, 2024, 06:26 PM UTC
Resolved
May 30, 2024, 11:14 PM UTC
Duration
4h 47m
Affected: Card Management (Card Activation, Travel Notifications, PIN changes)
Timeline · 2 updates
  1. investigating May 30, 2024, 06:26 PM UTC

    We are currently investigating an issue with our Card Management feature in Online & Mobile Banking. We apologize for any inconvenience and we are working to restore services as soon as possible.

  2. resolved May 30, 2024, 11:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 30, 2024

Online Chat Outage

Detected by Pingoru
May 30, 2024, 04:30 PM UTC
Resolved
May 30, 2024, 04:43 PM UTC
Duration
12m
Affected: Phone SupportWeb Chat
Timeline · 2 updates
  1. investigating May 30, 2024, 04:30 PM UTC

    Our chat support is temporarily unavailable due to a system outage. Please call or send us a message using the message center with any assistance you need. We apologize for the inconvenience and are working to restore services as soon as possible.

  2. resolved May 30, 2024, 04:43 PM UTC

    This incident has been resolved.

Read the full incident report →