SF Fire Credit Union incident
Stonestown Branch temporarily closed
SF Fire Credit Union experienced a major incident on June 13, 2025 affecting Stonestown Branch Lobby, lasting 6d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 13, 2025, 10:42 PM UTC
Due to a plumbing issue, our Stonestown Branch will be temporarily closed. We expect the branch to re-open and resume normal operations on Tuesday, June 17th. We apologize for any inconvenience this may cause. Please visit our website, sffirecu.org for alternate locations and for updates.
- monitoring Jun 13, 2025, 10:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 13, 2025, 10:46 PM UTC
We are continuing to monitor for any further issues.
- monitoring Jun 13, 2025, 11:05 PM UTC
The Stonestown Branch will also be closed on Saturday, June 14th. We apologize for any inconvenience this may cause.
- monitoring Jun 16, 2025, 03:35 PM UTC
The branch closure has been extended and will remain closed today, Monday, June 16th. We anticipate reopening tomorrow, Tuesday, June 17th, and will share further updates by the end of the day.
- monitoring Jun 16, 2025, 11:51 PM UTC
The branch closure has been extended and will remain closed tomorrow, Tuesday, June 17th. We apologize for the continued inconvenience and will provide another update as soon as we have more information.
- resolved Jun 20, 2025, 06:52 PM UTC
We’re pleased to share that the branch has reopened and has resumed normal operations. Thank you for your patience and understanding during the closure.