Seven Senders incident

Label Service - Certain carriers unavailable

Critical Resolved View vendor source →

Seven Senders experienced a critical incident on October 8, 2024 affecting Colissimo FR and DHL GB and 1 more component, lasting 24m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2024, 02:14 PM UTC
Resolved
Oct 08, 2024, 02:38 PM UTC
Duration
24m
Detected by Pingoru
Oct 08, 2024, 02:14 PM UTC

Affected components

Colissimo FRDHL GBDPD ATPost ATPost CHPOST NL

Update timeline

  1. investigating Oct 08, 2024, 02:14 PM UTC

    We are currently facing issues with the label creation for the following carriers only: DPD AT, Post CH, Post AT, Post NL, Colissimo FR, DHL GB. We identified the issue and currently taking a fix live.

  2. resolved Oct 08, 2024, 02:38 PM UTC

    We identified and resolved the issue - the label service is fully operational again. We apologize for the inconvenience this may have caused!