Seven Senders incident

Ceska Posta Label Creation: Facing issues starting 25.11.2024 13:44 CET

Critical Resolved View vendor source →

Seven Senders experienced a critical incident on November 25, 2024 affecting Ceska Posta CZ, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2024, 12:59 PM UTC
Resolved
Nov 25, 2024, 04:11 PM UTC
Duration
3h 12m
Detected by Pingoru
Nov 25, 2024, 12:59 PM UTC

Affected components

Ceska Posta CZ

Update timeline

  1. investigating Nov 25, 2024, 12:59 PM UTC

    Dear customer, We are currently facing issues with the API of the carrier Ceska Posta. Therefore we are not able to create labels for the carrier Ceska Posta. We already reached out to the carrier and waiting for them to resolve the issue. Please note, all other carriers are up and running! On behalf of Ceska Posta, we apologize for any inconvenience this may cause.

  2. monitoring Nov 25, 2024, 01:33 PM UTC

    The label creation seems to work again since 14:16 CET. However, we are further monitoring the label creation and waiting for a statement of the carrier.

  3. resolved Nov 25, 2024, 04:11 PM UTC

    The incident has been resolved, and label creation has been functioning correctly since 14:16. The root cause was identified as a server issue on the carrier's side. We are currently awaiting a detailed update from the carrier and will proactively reach out to affected parties as soon as further information becomes available. On behalf of Česká Pošta, we sincerely apologize for any inconvenience this may have caused.