Seven Senders incident

Ceska Posta Label Creation: Facing issues starting 26.11.2024 20:32 pm CET

Critical Resolved View vendor source →

Seven Senders experienced a critical incident on November 26, 2024 affecting Ceska Posta CZ, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2024, 07:53 PM UTC
Resolved
Nov 26, 2024, 08:33 PM UTC
Duration
39m
Detected by Pingoru
Nov 26, 2024, 07:53 PM UTC

Affected components

Ceska Posta CZ

Update timeline

  1. investigating Nov 26, 2024, 07:53 PM UTC

    Dear customer, unfortunately we are currently facing issues with the API of the carrier Ceska Posta again. Therefore we are not able to create labels for the carrier Ceska Posta. We already reached out to the carrier and waiting for them to resolve the issue. Please note, all other carriers are up and running! On behalf of Ceska Posta, we apologize for any inconvenience this may cause.

  2. monitoring Nov 26, 2024, 08:19 PM UTC

    The label creation seems to work again since 21:02 CET. We are further monitoring the label creation and waiting for a statement of the carrier.

  3. resolved Nov 26, 2024, 08:33 PM UTC

    The incident has been resolved and the label creation has been working without any issues since 30 minutes now. We are still waiting for an official update from the carrier and will proactively reach out to affected parties as soon as further information becomes available. Once me we want to apologize on behalf of the carrier Ceska Posta.