Seven Senders incident

Post AT Return Labels unavailable due to Post AT API issues

Notice Resolved View vendor source →

Seven Senders experienced a notice incident on December 18, 2024 affecting Post AT, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2024, 02:59 PM UTC
Resolved
Dec 18, 2024, 02:59 PM UTC
Duration
—
Detected by Pingoru
Dec 18, 2024, 02:59 PM UTC

Affected components

Post AT

Update timeline

  1. resolved Dec 18, 2024, 02:59 PM UTC

    We experienced an issue with the Returns API of the carrier Post AT from 05:00 to 06:15 due to a database error on the carrier's end. This caused disruptions to label creation, and the affected customers have already been informed. The issue has since been resolved. On behalf of the carrier, we sincerely apologize for any inconvenience this may have caused.